http://itknowledgeexchange.techtarget.com/itproject/phone-customer-support-is-getting-worse-and-worse/ Fri, 27 Nov 2009 00:58:29 +0000 http://wordpress.org/?v=2.6.2 http://itknowledgeexchange.techtarget.com/itproject/phone-customer-support-is-getting-worse-and-worse/#comment-73 Troy Tate Tue, 03 Feb 2009 21:27:03 +0000 http://itknowledgeexchange.techtarget.com/itproject/?p=242#comment-73 So is IT support at trading partners - customers & vendors. I blogged about this back in September of last year when talking about [A href="http://itknowledgeexchange.techtarget.com/it-trenches/rant-am-i-responsible-for-training-technology-staff-at-other-companies/"]RANT: Am I responsible for training technology staff at other companies?[/A] So is IT support at trading partners - customers & vendors. I blogged about this back in September of last year when talking about RANT: Am I responsible for training technology staff at other companies?

]]> http://itknowledgeexchange.techtarget.com/itproject/phone-customer-support-is-getting-worse-and-worse/#comment-72 Suzmonster Mon, 02 Feb 2009 20:21:37 +0000 http://itknowledgeexchange.techtarget.com/itproject/?p=242#comment-72 The customer's time to obtain service means nothing when it comes to these types of automated systems. I have a Southern US accent that I have to "turn off" when I use one of these systems. I usually try to use the number pad on my telephone and make an intelligent guess as to what is what. I hate talking at computer systems. The customer’s time to obtain service means nothing when it comes to these types of automated systems. I have a Southern US accent that I have to “turn off” when I use one of these systems. I usually try to use the number pad on my telephone and make an intelligent guess as to what is what. I hate talking at computer systems.

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