How to Improve Business Process?

When we think about business process management improvement, we usually think about software and automation; we focus on how to automate a manual process or how to improve a current process,

Many areas of business process can be improved by fixing little problem spot in the organizations.

In my daily work as a manager of a small company, I walk around and stop by the desks of my employees, I spend few minutes with each employee, in this few minutes I try to answer questions or resolve issues that otherwise are not brought to management attention. This little talk with employees each day helps in:

1-Give the immediate support to each employee
2-Give an immediate solution which otherwise may take days to resolve

So business process improvement doesn’t always have to involve sophisticated solutions, it could be a simple act of talking to an employee for few minutes.