Customers Service, US still has the lead

As manager, one of the things that I always miss about the US is the quality of customer service you can get in the US. In my daily work as a manager here in this side of the world, I constantly need to call various vendors to order services for my company, 90% of the time, vendors cannot deliver on schedule.

Working in the US, on-time performance was on top of my priorities as consultant and it understood by both vendors and clients that on-time performance was something taken for granted.

Unfortunately, on-time performance is something you cannot be taken for granted in many parts of the world nor even call back cannot be taken for granted.

Here are some real life examples of customer service issues I had to deal with in the past:

My company: Hello, I am calling you regarding our car that you fixed; we are still waiting on you to send us the final bill.
The vendor: Oh, I am sorry, I was on vacation for the last 3 weeks, and I forgot to call you and send you the bill.
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Our company: Hello, I am calling you regarding the service appointment we had with you for today to come and look at our printer.
The Tech: oh really? Yes yes, now I remember you called me yesterday to set the appointment. I am sorry; can I come today at 12.30PM?
Our company: Yes, you can (and we never hear from the tech again)
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Our company: (calling major auto dealer in town) Hello, I called your cell phone number that you gave me to let you know if we want to fix our car or not, but you did not answer although I called you few times.
The customer service tech at the dealer: oh but I don’t answer calls from un-known numbers (this has to be classis)
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These are only a small list of a huge problem with customer service issues you face here. Many people in the US complain about the quality of customer service in the US, but the US still lead the world in the quality of customer service provided and the world still has a lot to learn from the US in this matter.