Behavioral Management and process improvement

I am living in a region of the world where there is so much talk about change; they want to change almost every part of the society to compete in this era of globalization.

But these changes are not happening fast enough for two reasons:

1-The government is not committed 100%
2-The public wants to see change, but not willing to work for it

This same concept can be applied at the organizational level, process improvement will not be affective if there was no change in management style or there was no change in employees’ attitude toward change.

Since I started my current job, I have been struggling with managing change; management is not fully supporting change and employees not believing in change. Changing the old ways of doing things is the most difficult part of management.

In order for the process improvement to work, two things must happen:

1-Total commitment from management, who has the power to make things happen
2-Behavioral change at all levels of the organization

These two factors must go hand on hand, employees will not change for sake of change, there must be a strong bush from the upper management. Some organizations, and there are many of them, spend large sum of money on training only to find out there is no improvement on the business process and that is due to lack of management support.