How to streamline a sloppy organization……
Posted by: Yusuf Salwati
Project management
One of my passions as a development manager is to streamline a sloppy organization and make it more competitive, more service oriented and a better place to work. My job starts at the top with the general manager or if the owner is involved than with the owner. I like to know how the top decision makers in the organization think, what is their vision, what is the goal behind having a business and if their organization is a place where I would like to work.
Most of the organizations that I work with are customer service oriented, they are in a business where if they deliver great customer service, they will get more clients and will have a competitive advantage over their competitions.
After meeting with top decision makers, if I sense that they will use my advice than I will try to create an atmosphere within the organization where:
1- Customer service is number one priority for the organization, basically to deliver excellent on time customer frindely service.
2- Employees are encouraged to develop their skills to be in line not only with local standards but with international standards.
3- The work place is clean, save, comfortable and equipped with the latest technology.
4- Employees are passionate about their work and strive to deliver the best service in the industry and the best employees are always rewarded.
5- Top management is always on the look for brighter ideas to improve service and create a better work place.
The above five points are what I usually work with; many organizations mostly lack one or all the above mentioned points. I have walked into many businesses where the place is not clean or comfortable to work at, or the customer time is not appreciated, or the work force are not will trained, or the management is not willing to change and look into new ideas. These points are real simple to implement but believe me I have talked to many business owners in few different countries and they never thought about it and were surprised to know how such simple steps could really improve their business.
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