WinXP shows no logon icons

1070 pts.
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DataCenter
Desktops
Management
Microsoft Windows
OS
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Servers
SQL Server
Customer's machine was set up as a single user machine - meaning that it went straight to the desktop from booting. Now, it shows the login screen with the "To begin, click your user name" message - with NO names or icons. I've checked a number of KB articles from MS which refer to setupact.log for random XP Home passwords - there are none. The Linux password reset utility shows no user accounts on the machine, and a password hash recovery tool also shows no user keys on the machine. I've done a full virus and spyware scan (while mounted on another machine) and turned up two downloaders, but no viruses. Microsoft was unable to tell me anything except to do a complete clean install - so I asked for my money back. Can anyone else shed any further light on this? OR point out any missing information that I've failed to provide? Thanks, Bob

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The machine will only have the Administrator account and the account which you have created after the setup completes.

Now here are multiple problems :-
1)No Icons Are appearing :- Right click on the empty area of the desktop and select properties from the shortcut menu. Click on the Desktop tab and click on the button customize desktop, Select the checkboxes next to the items appearing under the window
General tab desktop icons.

2)You can’t find any user a/c:- Right click on My computer, Select Manage, Click on Local user A/c ->Users. Any user created will be displayed under it.

3)Ho w to remove the welcome screen:- Press winkey + R, Type control at the run menu,
click on user accounts, change the way user logs on or off, Remove the check box nex t to the use welcome screen windows screen.

With Love and Regards,
R

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  • Bobkberg
    Sorry for the omission. 1) I cannot get into safe mode in this state. 2) I did an XP reinstall to Repair the system - no change 3) I tried copying a SAM file from a newly installed system - and the O/S barfed. I'm just about to do another re-install to repair, but this time, I'm going to add multiple user names in an attempt to get the username icons to show. All suggestions welcome (except wipe and re-install). Thanks, Bob
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  • Bobkberg
    Problem resolved. I didn't know all of this before, but basically, some virus (or other pest)wiped the contents of the SAM file. The first Microsoft tech just suggested a clean install. Then they called back yesterday to see why I'd asked for my money back - and then transferred me to a more knowledgeable technician. He had me go into the System Information Folder, and look for restore points - where none were. Apparently the "Repair install" wiped them out. However, since I ALWAYS ghost any system drive that comes into my shop, I was able to mount the ghost image, and then go in and extract a version of the SAM file prior to the problem occurring. I also did a restore on the entire Windows directory, since the "Repair" re-install had resulted in a mixed bag of system files. Everything works now!! Bob
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  • Yade
    Its good to have more than 1 user ID on a system all Bcos of issue like these
    260 pointsBadges:
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