I have a client who cannot open Microsoft Word attachments in Outlook Express. She gets the following message (the names have been changed to protect the innocent):
Windows cannot find `C:Document settingsClientNameLocal settingstemporary internet filesContent.1E56DLAJZE61_30_08 Final Draft of Letter to Respondent.doc.' Make sure you typed the name correctly and try again. To search for a file, click start button, and then click search.
When she then clicks on "File/Save Attachments" and saves the Word document somewhere in My Documents, opens Word, and then tries to open the documents from its new location, it opens fine. It just won't open from inside Outlook Express.
I have tracked down the usual suspects. I have read the Microsoft Knowledte Base article about the use of the "Do not allow attachments to be saved or opened that could potentially be a virus." That is NOT checked, so it's not the source of the problem. I've made sure Word can open doc files by clicking on them in Windows Explorer, just to be sure the file extension associated with .doc files is not the source of the trouble. I've uninstalled and reinstalled OE, after copying all the .dbx files to some out of the way place and then putting them back after the reinstallation is finished, but to no avail.
I noticed something interesting that might be the source of the problem. When I ask OE to save the attachment, it shows the current location of the document inside one of the temporary internet file folders. When I looked at the folder in question using Windows Explorer, I noticed that the whole set of temporary internet folders had that day's date as the date of the folder itself. If Windows is generating new temporary internet folders every day, perhaps that's the reason it can't find attachments that are stored inside those folders.
I'm willing to uninstall and reinstall Word 2002 to see if the would solve the problem, but I'm afraid I'll get the same error message above and will have wasted my client's time. Any help would be appreciated.
February 20, 2008 1:17 PM
June 8, 2012 2:44 AM