Windows Rights Management (RMS) clients not working (FORMATTING OK REPOST)

25 pts.
Tags:
DRM
Office 2003
Office 2007
RMS
Windows Rights Management Services
Hello,

I'm trying to use Windows RMS with Office 2003 and 2007 clients and it's not working.  For bit more background: I got this working without any issues about 2 years ago.  At that time we decided that it was a good feature, but we never wanted to protect documents until now.  Now I tried to restrict the rights on a Word document, and I found out that it's not working any longer.  I'm not sure when this stopped working or why.
In Word 2003 when I create a new document and go to:
File->Permission->Restrict Permission As...
I get:
"Unexpected error has occurred. Please try again later or contact your administrator" ... this is a error dialog box with  the standard red x icon.
So far I've tried the following to fix it:
  • Reinstalled Windows Rights Management Client SP2
  • Rebooted the workstation
  • Rebooted the server
  • Tried on different workstations
  • Tried on Office 2007 on the same domain.  
  • Similar problem, In office 2007 I don't even get the "restrict permission" button even though my RMS client SP2 is installed. I had to add the button by customizing the toolbar but it's always greyed out.
  • When I logged into my administration site, it told me that my "server licensor certificate" expired and that I can click renew button below to renew it. I did that and now my certificate expiration date is in 2011. The clients still don't work.
I've done the following diagnostic tests:
  • RMS Toolkit's GetRMSCP.exe: serviceBindingInformation: http://serve01/_wmcs/Certification distinguishedName:         CN=SCP,CN=RightsManagementServices,CN=Services,CN=Configuration,DC=XXXInc,DC=local
  • Confirmed that I can open up http://serve01/_wmcs/Certification/ in web browser on the workstations.
  • RMS toolkit's IRMCheck.exe shows: Success all across the board with the exception of "9. User certificates WARNING No user certificates found". 
  • RM Activation Service: http://serve01/_wmcs/Certification: tested accessible
  • RM Certification Service: http://serve01/_wmcs/Certification: tested accessible
  • RM Online Publishing Service: http://serve01/_wmcs/licensing: tested accessible
  • RM Client Enrollment Service http://serve01/_wmcs/licensing: tested accessible
According to some 3rd party docs I found, there should be some kind of RAC and CLC files saved to %userprofile%/local settings/application data/microsoft/drm.  The folder is there, but it's empty (even with show hidden and show system files options)
Server Environment:  Windows SBS 2003, , RMS 1.0 SP2 
Workstation Environment: Office 2003 and Office 2007, RMS client SP2, Windows XP SP3

Thank you

Answer Wiki

Thanks. We'll let you know when a new response is added.

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Ixnaum
    [...] on June 14, 2010 in _wmcs licensing. 0 Comments Tags: licensing, _wmcs, _wmcs licensing. Windows Rights Management (RMS) clients not working … Hello, I’m trying to use Windows RMS with Office 2003 and 2007 clients and it’s not [...]
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following