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  Asked: May 24 2005   3:55 PM GMT
  Asked by: StarTek

Windows Media Player on XP Pro SP1 & SP2


Application software, Operating system platforms, Tech support, Hardware, Desktops, Windows XP

I have a batch of pc's that receive the following error when launching Windows Media Player:

This application has failed to start because PTNET32.dll was not found. Re-installing the application may fix this problem.

I have tried removing and adding through the add/remove windows components utility in the control panel with no success. If I copy the dll file from another pc it yields the same error but requesting a different dll file. I have also downloaded and installed Windows Media Player 10 only to receive the same message.

These are generic white box pc's P III 667Mhz WinXP Pro 1 is SP2 others are SP1 Novell Client 32 4.83 installed. We have the same pc's in the same department that do not receive this error. I have been unable to generate any hits on multiple search engines to resolve this issue. Please respond with any ideas.

TIA,
Jason

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Last Answered: May 25 2005  12:19 AM GMT  by pcrecoveryguru




Have you tried running System File Checker (SFC)?
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StarTek  |   May 26 2005  10:04AM GMT

Yes I’ve tried SFC but the problem still exists. These are pc’s in our prosecuting attorney’s office that receive video files for court cases. So it’s not just the typical user just playing around. Is there any way to truly remove WMP and start over? Right now I’m considering reformating or installing a different media player.

Thanks for the response.