Windows Explorer Crashing

5 pts.
Tags:
Windows Explorer
I have a customer who is performing a search on Windows Explorer and it keeps crashing with the following erorr message: The instruction at "0x7c92ae22 referenced memory at 06xd654d20". The memory could not "read". Please tell me how to fix this problem for him. Thanks Barbara

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It would be helpful if you could supply the exact error. Look in the Event Viewer to see what errors are appearing there at those times.
(Note: Assuming Windows XP here, as the OS was not included in your question –
To open Event Viewer: open the Control Panel, select Administrative Tools, and then double-click Event Viewer.)
If you right click on the error code in the event column and then select properties, a definition of the error will be provided. You could then google this code and perhaps get a bit more info for your self, or you could post it in the discuss section below, and that might allow someone here to help you.
Good Luck!
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