Windows couldn’t start !!!!!!!!!!!

265 pts.
Tags:
DataCenter
Hardware
Microsoft Windows
Networking
Tech support
Hi, It took place many times on just one of my clients that it's motherboard is soltek!!windows can't comes up and this error appear on display: "Windows couldn't start because of an error in the software.Please report this problem as:Load needed Dlls for kernel" Could you please help me?Really I installed winxp sp2 many times and every time it works two or there days and again this problem!!!!!!!!!!!! Thank you. ---- Regards Mahnaz
ASKED: January 22, 2006  4:50 AM
UPDATED: January 26, 2006  6:40 AM

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what if you install windows without SP2 ( SP2 replaces many core DLLs that might be icompatible with your hardware)

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  • Stevesz
    I'd run at least CHKDSK on the drive to ensure you are not looking at a drive tha tmay be failing with a number of bad sectors causing the problem. If, for some reason you cannot do this, install a new drive and load XP w/SP2 on it and see if you have the same results.If taht works and holds, load all teh applications and place the other drive back in as a secondary and copy the data over. If it fails, I'd probably recommend looking for a new machine, depending onthe age of the current machine, or look at replacing the main board if it is a relatively new machine. Steve
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  • PaulWilletts
    Sorry, but I think it just might be the motherboard failing.
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  • VenPhil
    Interesting problem. This is what I understand about it. 1) Windows XP SP2 DOES correctly install, and the machine runs with XP SP2 after installation. 2) The failure occurs after a couple of days of trouble-free running. If all that is true, then it seems that there is not a hardware problem, or else the problem would occur during install. HOWEVER, IF there is a bad and unreported sector on the drive, and IF you run a defrag utility, and IF the critical DLL gets moved to that bad sector, that could cause the problem. Two other possibilities come to mind (and I'm stretching here). First, you might have a pirated copy of XP, and it might have been put together incorrectly from several sources, and that somehow there is a time dependent situation that causes the crash. (How's that for a nearly impossible scenario!) Is your load disk from Microsoft directly? Does it have the proper holograms on the license tag and on the CD? If your install CD was made from, say, a load image from MSDN CD/DVDs, the copy might have had some undetected errors (though one would expect the install process to detect them). Second is that there is some sort of virus or worm that survives the install process. I would guess that it would be in the boot-up code on the hard drive that is probably not modified or examined by the install process. My opinion? This looks like one of those problems that will cost more to solve than the computer is worth. As recommended in the above replies, get a new hard drive and/or motherboard, or a new computer. Good luck, and tell us what you did. Ven. Phil
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  • Steveyk
    I had a similar fault with an Abit motherboard and it came down to the BIOS revision. The BIOS revision update resolved an issue with memory allocation. I'd suggest checking to see if there are newer BIOS updates for this board
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  • Lance01
    VenPhil covered all the probable causes of this error (but actually stretched in the bad CD idea). Your hard drive is probably in its early fail stage and CHKDSK might not detect this error. So try the suggested solutions from other contributors and if you find that a new drive works fine, then you have to use a good disk recovery software and try to fix the errors on the drive you currently have (someone suggested I use SpinRite when one of my drives failed last year and I found it works perfectly. NOTE: This is in no form a promotion of the software, I got wind that this software exists from colleagues at ITKnowledge and am only sharing an experience). If you find it's not your hard drive but one of the other possible causes suggested earlier, please share with us how you fixed the problem. It's new to me! Lance01
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  • SystemNut
    I read your problem and the solutions. I have one more possiblity, your client who has the computer, could be loading via CD's or Internet, some extra software that corrupts your Windows XP install. Try booting in Safe Mode and find and select System Recovery back to when you had finished your install.
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  • JSchell
    The hard drive is failing.
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  • Finchman12
    I had this problem once with my machine. I formatted the drive, it ran fine for a couple of days, then started crapping out on me. It ended up being the capacitor on the motherboard was shot. My have to look into getting a new board.
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  • DaveInAZ
    I like VenPhil's worm/virus idea. That was my first thought, too, and it could be an easy fix. I don't think the defrag idea is likely, though, because most defraggers won't move system files and that's clearly what's involved, here. So, if it's not a worm or virus, I'd expect it to be a bad drive or just a bad drive sector (or drive controller, depending on your hardware). If chkdsk doesn't fix it, buy a new drive. They're cheap and you can always swap it into a new machine, if you end up going that route.
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  • Nenary
    If windows xp operates correctly before installing SP2, then the problem could very well be with the Bios on the Board. Go to the manufacurers website and download the newsest drivers for the board and load the drives before upgrading to SP2. If this error occurs before you load SP2 then as the other person suggested run chkdsk and see if there are any errors on the drive. If you can't load the operating system at all get something like Norton and boot off the CD and then have Norton check the drive. If there is no problems with the drive, then the motherboard should be suspect as having a defective part on it. Sometimes whe manufacturer's have defects, it will show up on more than just one board. Hope this helps.
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  • TheVyrys
    You may have already done so, but make sure your client isn't installing anything a couple of days after you work on it. If so, find out what it is and see if that helps. Also, check to see if the AntiVirus or other program is downloading a new update or something. Minor details, but has happened to me in the past. Good luck.
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  • Aliyani
    Hi, Thanks of all of you for your help.I cheched the C partition but there was any problem finnaly I installed the windows on D partition and now every thing is okey. Maybe I will take place again I don't know what was that but now is ok. Thank you again. --- Regards Mahnaz
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