Windows administration: How do you track/diagnose errors and app crashes?

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Open IT ForumWindows administrators: What tools, if any, do you use to track and diagnose error messages and unexpected application crashes?

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The Event viewer is the most useful troubleshooting tool. The error reporting tool can also be helpful after you send an error report.

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  • Denny Cherry
    The event viewer looking at the application log, and any log files which the application has created.
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  • carlosdl
    Yes, logs are usually the best option. In a couple of special situations, we have needed to install a keylogger on the client computer, to be able to understand what was causing the error.
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  • JennyMack
    Carlosdl, Interesting. If you don't mind my asking, which keylogger do you use?
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  • carlosdl
    We use and old version of Ardamax.
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  • Kevin Beaver
    Most of the people I know use Event Viewer or nothing at all (they just reboot!).
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  • Coop
    Interesting question. Everyone seems to assume you are asking how to diagnose a system crash. But maybe you want to know how best to keep track of your systems, keeping a record of errors and such? You might want to try these programs spiceworks.com - this is a free network manager. You can view your network, all the computers, and keep notes on them. You can even track support calls, etc. Its a pretty good solution for the price. logmein.com - if you can afford to pay for the PRO version, this program gives you tons of info on your workstations etc. I mostly use the free version to access my users in the field, and to support other companies. but I do use the pro version on key systems! I love it. splunk.com - if your interested in tracking log files, this may do the trick. I played with it a little, but then set it aside and not had time to get back to it. Hope these help
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