Windows 2003 Terminal Service sessions will not logoff

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Active Directory
DataCenter
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Lotus Domino
Microsoft Windows
Networking
Remote management
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Windows
Windows Server 2003
I manage a 2003 Terminal Server. Normally, we have 30 active sessions at a time. We run several apps including Office, Pervassive SQL client, Attachemante, and several other small apps. Users access this server from XP and 2000 clients. The server ran perfectly for many months. About 2 months ago we started having a problem. Users can not logoff the server. They can close the session by clicking on the 'X', but when they do a start > logoff, the server appears to hang forever. I have setup group policy to force a disconnected session to logoff after 1 minute of inactivity. This works. Through Terminal Manager, I can force a logoff or disconnect. For many reasons, closing a session by logging off is a much preferred method of exiting a session. My thinking is that this problem was possibly caused by an update, but I can't confirm this. Any thoughts on this?

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Hello. Try to rule out something that may have corrupted the user’s profile (s/w upgrade perhaps). Did you try logging on and off as a new user (i.e. an account that has never accessed the server before)? Check the Application Event log for Userenv errors. Also, check this out

http://support.microsoft.com/default.aspx?scid=kb;en-us;828326&Product=win2000

Good luck and please post the resolution.

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  • Klick1
    We have a similiar situation on Win 2003 Term Svr. Here are some of the things I've found: Just tried to run an Ad-Aware remover - and now i can log off within seconds rather than minutes. Didn't think that this was a problem - looking at the problem in the wrong way..... Article ID : 828326 Last Review : November 3, 2004 Revision : 1.0 SYMPTOMS It may take 30 to 60 seconds to log off from a Terminal Services session. This length of time is longer than expected. CAUSE This problem may occur after you install Microsoft Windows 2000 Service Pack 4 or Windows Server 2003, and if your Remote Desktop Protocol (RDP) Client has two or more redirected printers through the client. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. Terminal Server hangs with Novell Client 4.83 SP2 Document ID: CTX103265 Created: Feb 9, 2004 Updated: Mar 2, 2004 Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft Windows 2003 Symptoms A Metaframe XP server with the Novell 4.83 Service Pack 2 client may experience a fatal system error after an amount of time. The problem occurs only after the machine has been running for a day or more. Cause This is a problem with the Novell client. Resolution Novell fixed the issue in client 4.9 Service Pack 1. See TID10086900 for further information. I am still searching for answers to this.
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  • jinteik
    If the log off don;t work try using the Terminal Services policy to automatically logoff the user. But you will be required to set some time limit before the users gets log off
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