Windows 2003 Shutting Down By Itself

17630 pts.
Tags:
Data Center management
Dell servers
Windows Server 2003 Enterprise Edition
Windows Server 2003 error messages
Windows Server 2003 R2
Windows Server Error Messages
In office, one of our servers sometimes just shutdown randomly. I have check for virus, but there is no virus found. I have even checked the logs and all the log will say "server shutdown unexpectedly". The hardware is all in good condition. our servers are in the datacenter and I don't think that it could be due to heat as the room temp is about 18 degrees. Have anyone come across this problem before?

Software/Hardware used:
Windows 2003 R2 Enterprise, Dell Server

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Do you have the correct power cord/supply? Perhaps it got shipped with the wrong ones?

Also, Does this happen consistently when you are doing something or at a specific time? Basically, is there a pattern to when this shuts down? Perhaps there’s live updating and its causing some kind of conflict and causing the server to shut down.

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You should have diagnostics available from the server manufacturer. I would run diagnostics on the system.

Discuss This Question: 3  Replies

 
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  • jinteik
    yes we have the correct power cord. actually in that server rack there are other dell servers too. but the other servers are ok.. we don't do update. we don't have internet connected to the servers. the pattern is like this...lets say today it shutsdown at 12am, then it wont happen for another 2 or 3 weeks and it happens again at the same time...
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  • carlosdl
    How do you know "the hardware is all in good condition" ? It could certainly be a hardware problem (PSU, fans, memory, etc). The Dell diagnostic tools could offer some help in this regard. Also, when did this start ? did you make some hardware or software change on or about that time ?
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  • jinteik
    well i use OMSA (Dell Diagnostic tools) and it showed me all good. there are no hardware or software change for quite some time. i did a dset report and send it to the engineer and they told me that the bios/network card/graphics card firmware needs to be updated then this will not happen again... i will update again once i update my firmwares...need to start to plan down time and full backup before i update the server...
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