Windows Server 2003 clients losing connection with shared drives

50 pts.
Tags:
Microsoft Windows Server 2003
Shared drives
Windows Server 2003 connectivity
Windows XP clients
What is the possible reasons for XP clients losing the connection to a shared drive on a Windows 2003 server? It happens about 3 times a day and happens while they are working. It is setup and an Exchange server and that connection gets lost too (goes to work offline on Outlook on the clients). They have to restart the client computer to fix the problem. Any help please, Thank you.

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Hi there,

I have managed to eliminate this problem.

I will let you know what helped me just in case this might help anyone else.

I might have this wrong but this is what I did:

symptoms: client machines looses connection to the server intermittently

cause: dns records on the server machine are messed up. I suspect that the dns records of the server is not right because the server installation was done on another network and saved that config (ip 192.168.10.23)

resolution: change all the client machines primary dns server to the server ip (192.168.0.100) and on the server go to computer management, services, dns…there I found all the records to show that mydomain.com is linked to 192.168.10.23 and manually changed them all to 192.168.0.100.

extra info: before I changed these settings all the client pc’s had errors in the eventvwr stating that domain could not be contacted…but they were all intermittent. When pinging the domain fromt he clients the wrong ip adddress came up. after the fix both these issues was resolved and the clients no longer lost connections throughout the day.

something to remember: always setup servers on site and on the right network ip from the start.

Discuss This Question: 9  Replies

 
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  • alessandro.panzetta
    Did you check if perhaps the clients are having their DHCP lease expiring every 8 hours?
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  • carlosdl
    It looks like a network problem. Check the switches or any other involved networking device.
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  • Isyst
    I use static ip's on these computers so that would rule out the dhcp? What sort of network problem am I looking for carlosdl? The network is running a star topology. default gateway points to the adsl router, primary dns to the windows server with exchange and the secondary dns to the adsl router. Originally I set only the primary dns to the adsl but thought that setting the primary dns to the server might help. Is it possible that the dns service on the server might be responsible for this? as I did pick up some errors in the eventvwr on the client pc stating that it could not locate the dns server for the domain. thanks for your input
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  • PCJunkie
    You can run a persistent PING and append it to a text file. When the user calls for your assistent because he lost his shares and or network access you can look at the text file to see if you have any massive time outs. To do this if you haven't done it before is go to client PC and open cmd prompt and type the following. PING <Server IP Address> -t > C:Ping-test.txt then hit Enter. Minimize cmd window and tell user not to close it. When he/she calls you all you need to do is open the text file that is called Ping-test.txt on the root of C: You'll be able to see if you are getting any drops in your connection.
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  • PCJunkie
    Sorry the fonts are tiny and I left out the after the C: in the path of text file A full e.g. is PING 192.168.1.100 -t > C:Ping-Test.txt there is a minus symbol before the t and spaces after PING after IP Address after t after >
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  • PCJunkie
    Wow I have to get the hang of this html stuff... once again I left out the  after C: in path of file
    I hope this shows the slash this time
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  • Isyst
    thanks everyone I will try all of your suggestions and firstly try to assertain if it is a network or software(ad server) problem. I will post the outcome asap.
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  • carlosdl
    To PCJunkie: If you want this symbol "\" to get displayed, you have to write it twice, since it seems to be used as a scape character.
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  • PCJunkie
    Thank you Carlosdl... I'll try the C:\ next time :)
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