Comments on: Win XP machine install problem http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/ Mon, 09 Nov 2009 18:08:16 +0000 http://wordpress.org/?v=2.6.2 By: Britinga http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56360 Britinga Thu, 11 Sep 2008 18:14:54 +0000 #comment-56360 Thanks for all of the suggestions. This did turn out to be a memory problem. I removed 3 of the 4 RAM strips and was able to reinstall Windows and the other apps. Then I replaced the RAM one strip at a time and used the Memory diagnostic tool that Wrobinson alerted me to. Thanks again for all your help. Thanks for all of the suggestions. This did turn out to be a memory problem. I removed 3 of the 4 RAM strips and
was able to reinstall Windows and the other apps. Then I replaced the RAM one strip at a time and used the Memory diagnostic tool that Wrobinson alerted me to.
Thanks again for all your help.

]]> By: ShaneAlexander http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56239 ShaneAlexander Tue, 09 Sep 2008 00:43:23 +0000 #comment-56239 (Sorry about the links in above, haven't got used to this editor yet) (Sorry about the links in above, haven’t got used to this editor yet)

]]> By: ShaneAlexander http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56238 ShaneAlexander Tue, 09 Sep 2008 00:39:32 +0000 #comment-56238 Agree with above, looking like a hardware issue, the common factor could be ram or harddrive, I'm leaning towards harddrive. Find out the make/model of the hard-drive, and search for an offline (e.g. create a CD) diagnostics program (e.g. Maxtor, Seagate have them). Or HP have Offline diagnostics software. "HP Insight Diagnostics Offline Edition" "PC-Doctor Offline DOS Diagnostics" Get HP software from below link, for your HP model And definitely ensure you have latest BIOS and harddrive firmware. http://welcome.hp.com/country/us/en/support.html There is also an Online HP system check http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm Also... could be software (but as you've rebuilt it's more likely hardware), so have a look at below links which may help. "Windows Installer 4.5 is available" (e.g. to update the installer) http://support.microsoft.com/kb/942288 "You cannot install some updates or programs" http://support.microsoft.com/kb/822798 The cryptographic service needs to be working perfectly to install any apps. p.s. I'm puzzled as you say you cannot install anything, yet say that you can install SP3 and updates. When does the issue start? What is the exact error message / number? Agree with above, looking like a hardware issue, the common factor could be ram or harddrive, I’m leaning towards harddrive.

Find out the make/model of the hard-drive, and search for an offline (e.g. create a CD) diagnostics program (e.g. Maxtor, Seagate have them).

Or HP have Offline diagnostics software.
“HP Insight Diagnostics Offline Edition”
“PC-Doctor Offline DOS Diagnostics”

Get HP software from below link, for your HP model
And definitely ensure you have latest BIOS and harddrive firmware.
 <a href="http://welcome.hp.com/country/us/en/support.html" title="http://welcome.hp.com/country/us/en/support.html" target="_blank">http://welcome.hp.com/country/us/en/supp…</a>

There is also an Online HP system check
 <a href="http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm" title="http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm" target="_blank">http://h20239.www2.hp.com/techcenter/HP_…</a>

Also… could be software (but as you’ve rebuilt it’s more likely hardware), so have a look at below links which may help.

“Windows Installer 4.5 is available” (e.g. to update the installer)
 <a href="http://support.microsoft.com/kb/942288" title="http://support.microsoft.com/kb/942288" target="_blank">http://support.microsoft.com/kb/942288</a>

“You cannot install some updates or programs”
 <a href="http://support.microsoft.com/kb/822798" title="http://support.microsoft.com/kb/822798" target="_blank">http://support.microsoft.com/kb/822798</a>

The cryptographic service needs to be working perfectly to install any apps.

p.s. I’m puzzled as you say you cannot install anything, yet say that you can install SP3 and updates.
When does the issue start? What is the exact error message / number?

]]> By: Wrobinson http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56233 Wrobinson Mon, 08 Sep 2008 15:36:58 +0000 #comment-56233 Based on the discussion, it may be that you have a physical hard drive problem. There are many tools that you can use to troubleshoot the problem. The first of which is [B]chkdsk[/B]. Refer to the following article for more information and guidance [A href="http://technet.microsoft.com/en-us/library/bb457122.aspx"]http://technet.microsoft.com/en-us/library/bb457122.aspx[/A] Based on the discussion, it may be that you have a physical hard drive problem. There are many tools that you can use to troubleshoot the problem. The first of which is chkdsk. Refer to the following article for more information and guidance

]]> By: Wrobinson http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56232 Wrobinson Mon, 08 Sep 2008 15:31:02 +0000 #comment-56232 You can now test RAM using Windows [B][A href="http://oca.microsoft.com/en/windiag.asp"]Memory Diagnostic[/A][/B], courtesy of Microsoft. You can now test RAM using Windows Memory Diagnostic, courtesy of Microsoft.

]]> By: Lonewolfbw http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56180 Lonewolfbw Fri, 05 Sep 2008 14:32:20 +0000 #comment-56180 In my experience, a good percentage of the time if youcan eliminate the CD media as the problem, then the RAM is the next place you want to check. With my attempts at installing WIndows, almost every time there was a problem along these lines it was a RAM issue. Plus, that's an easy one to test, since it's far easier to pop out/replace RAM than the other two. In my experience, a good percentage of the time if youcan eliminate the CD media as the problem, then the RAM is the next place you want to check.

With my attempts at installing WIndows, almost every time there was a problem along these lines it was a RAM issue. Plus, that’s an easy one to test, since it’s far easier to pop out/replace RAM than the other two.

]]> By: Britinga http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56141 Britinga Thu, 04 Sep 2008 12:33:32 +0000 #comment-56141 Yes, I have admin rights. I tried reinstalling the OS but this time it failed, claiming that the media was corrupt. The media is valid - it installed fine on another box, and the CD is genuine (we have a volume license). I'm assuming it's a hardware issue. Would it be more likely to be motherboard, memory, or hard drive? Yes, I have admin rights. I tried reinstalling the OS but this time it failed, claiming that the media was corrupt. The media is valid - it installed fine on another box, and the CD is genuine (we have a volume license). I’m assuming it’s a hardware issue. Would it be more likely to be motherboard, memory, or hard drive?

]]> By: Schmidtw http://itknowledgeexchange.techtarget.com/itanswers/win-xp-machine-install-problem/#comment-56090 Schmidtw Tue, 02 Sep 2008 17:12:28 +0000 #comment-56090 Are you sure you are administrator on the box? Fi you don't have proper rights/permissions, you would be able to install anything. Hope this helps! -Schmidtw Are you sure you are administrator on the box? Fi you don’t have proper rights/permissions, you would be able to install anything.

Hope this helps!

-Schmidtw

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