Why laptop window 7 common issues failing to connect internet?

3260 pts.
Tags:
TCP/IP
Windows 7
Windows 7 SP1
Winsock
Can someone tell me why new Compaq/Toshiba laptop window 7 failing to connect internet? Have tested with other Internet Browser same fault. Fully confident not a infection related. Have tried to reset TCP/IP Winsock catalog -same fault.So far we have to install Service Pack 1 Updates to get it all back to work via Internet. Any reason why? Could it be Microsoft bug?

 



Software/Hardware used:
Window 7, Compaq Toshiba

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  • Koohiisan
    How are you attempting to connect to the Internet (such as: an existing network, wi-fi)? Also, please post the results of ipconfig /all from a command line, or at least compare it to a known-working machine.
    5,020 pointsBadges:
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  • Rakei
    Both WI-FI and Server -Theres no problem with our Internet connection, that I can confirm you. How would you explain a LAPTOP loaded with Window 7 Pro/Home Prem from Vendor, fully protected with NOD32 Security, customers returning it due to Internet failure; The solution that worked for us was to install service Pack1...Could it be corrupt winsock in Window 7?
    3,260 pointsBadges:
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