Why are duplicate files being created in Lotus Approach 2000?

5 pts.
Tags:
Duplicate records
Lotus Approach
Lotus error messages
We work with several employees we just recently noticed that we have been creating files with the same information why would this happen? we search the system by Date of Birth and social Security to avoid it but it still happens I've thought we maybe have more than one database or window open at the same time?

Software/Hardware used:
lotus approach 2000

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