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ITKE
16,755 pts.
 When trying to log into Outlook, it is not accepting the password
Outlook, Outlook error messages, Outlook Login Credentials, Outlook Web Access, OWA
We've got an Outlook profile/acct set up on a machine and it's authenticated in mail setup (underlined/took the credentials). However, when trying to log into Outlook, it is not accepting the password Please help with your suggestions. I know it is the correct credentials, because when logging in to check on email in through our company OWA, it works

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ASKED: October 16, 2008  1:39 PM
UPDATED: October 16, 2008  8:20 PM
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If Outlook prompts for a password, you have a login credentials problem. Log the user out and have him/her log back in. The same user has to be logged in for Outlook to work properly. ******************* Create the profile on a different machine and see if it works ok> If so, delete and recreate the original mail profile that failed. If it still fails, recreate the user profile on the machine in question. *******************
Last Wiki Answer Submitted:  October 16, 2008  8:20 pm  by  mshen   27,310 pts.
All Answer Wiki Contributors:  mshen   27,310 pts.
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Can you tell us what version of outlook please? Is this an exchange account and if so what version? The more details you can give the easier it will be to give an answer. Thank You.

Technochic
 56,975 pts.