When trying to log into Outlook, it is not accepting the password

352420 pts.
Tags:
Microsoft Outlook
Microsoft Outlook error messages
Outlook Login Credentials
Outlook Web Access
OWA
We've got an Outlook profile/acct set up on a machine and it's authenticated in mail setup (underlined/took the credentials). However, when trying to log into Outlook, it is not accepting the password Please help with your suggestions. I know it is the correct credentials, because when logging in to check on email in through our company OWA, it works

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If Outlook prompts for a password, you have a login credentials problem. Log the user out and have him/her log back in. The same user has to be logged in for Outlook to work properly.
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Create the profile on a different machine and see if it works ok> If so, delete and recreate the original mail profile that failed. If it still fails, recreate the user profile on the machine in question.
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  • Technochic
    Can you tell us what version of outlook please? Is this an exchange account and if so what version? The more details you can give the easier it will be to give an answer. Thank You.
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