Personal biased opinion here. I find Microsoft technet abismal at best. 90% of the problem solutions I need come from other sources, namely Oracle Metalink, HP, or others. If you can find the “right” solution on technet you still need someone to explain it to you. Recently I’ve been having a problem with an HP printer on Windows. They referenced two solution pages as possible fixes to the problem, we’ve been going back & forth for a week now on what should really be done & some of the actions recommended by HP are in direct conflict with what Microsfot published. Problem is that HP is making proogress on the problem in spite of Microsoft. We’ve at least gotten the printer installed. Now to get Works to use it.