I'm doing some research on the effectiveness of Microsoft's technical support, possibly for an article on SearchWindowsSecurity.com. Our site readers continually need help troubleshooting Windows security dilemmas. Some seem to find what they need on Microsoft's Web pages, and others don't get enough technical detail (i.e. steps for fixing a specific problem).
Do you have an experience you'd like to share -- good or bad? What can Microsoft do better, if anything? What do you like the best or worst about its tech support? Where do you go for help if Microsoft can't help? Is Microsoft better at solving some Windows problems more than others? Also, what type of problems do you typically use Microsoft tech support to solve?
Thanks for your time.