Hi there, and thanks for your question. The beta for Service Manager is already out, and can be downloaded from <a href=”http://technet.microsoft.com/evalcenter/ee348897.aspx”>technet.microsoft.com/evalcenter/ee348897.aspx</a>. We are still working to get the product out of the door during this first half of the year. Check out
<a href=”http://www.microsoft.com/systemcenter/en/us/service-manager.aspx”>microsoft.com/systemcenter/en/us/service-manager.aspx</a> for more information on Service Manager.