What is the formula to calculate the manpower requirement at a call center

10 pts.
Tags:
Call Center
Call Center metrics
What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?
ASKED: July 2, 2013  3:30 PM
UPDATED: July 2, 2013  4:17 PM

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  • TomLiotta
    ...if the no.of calls are specified for example, as 50000 calls...
    .
    Over what duration? 50000 per year? Per week? Per hour?
    .
    Tom
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