What is the formula to calculate the manpower requirement at a call center?

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Call Center
Telecom
What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

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What is the formula to calculate the manpower requirement at a call center?

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  • anjannandi
    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?
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  • CharlieBrowne


    Before we would want to give an answer to this, we would like to know do you have a business case for asking this question or is it a homework question.


    If you have a good business case for it, please let us know. It is really not right for us to be doing homework for people. It deprives them of the extra knowledge they get when doing the research themselves.


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