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What is the financial industry average for cost of contact for an inbound call center?
Call Center ROI/TCO, Call Center metrics, Call Centers
What is the financial industry average for cost of contact for an inbound call center?
ASKED: Feb 11 2009  4:03 PM GMT
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CallCenter2010
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A:
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If you are referring to the call center pricing, there are several areas to be considered:

1- Type of services or products supported (Technical, Non technical,…)
2- Dedicated agents or multi skills option
3- Cost per min
4- Commissions calculations if any
5- Training and development cost
6- Escalation and CRM application

You can refer to call center pricing for more details
Last Answered: Aug 10 2009  5:34 PM GMT by CallCenter2010   210 pts.
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