What is the financial industry average for cost of contact for an inbound call center?

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Call Center
Call Center metrics
Call Center ROI/TCO
What is the financial industry average for cost of contact for an inbound call center?

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If you are referring to the <b><a href=”http://www.steptocallcenter.com/blog/index.php/call-center-pricing/”>call center pricing</a></b>, there are several areas to be considered:

1- Type of services or products supported (Technical, Non technical,…)
2- Dedicated agents or multi skills option
3- Cost per min
4- Commissions calculations if any
5- Training and development cost
6- Escalation and CRM application

You can refer to <a href=”http://www.steptocallcenter.com/blog/index.php/call-center-pricing/”><b>call center pricing</b> </a>for more details

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