What is the best facilities/seat utilization ratio for call centers?
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What is the best facilities/seat utilization ratio for call centers?
Call Centers, Call Center metrics, Call Center ROI/TCO
Is there a 'Best In Class' ratio for Call Center facilities/ seat utilization? I've seen 1:3 used. Would you know the source and context of this ratio? Thank you.
ASKED: Jul 24 2008  2:53 PM GMT
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Last Answered: Jul 24 2008  2:53 PM GMT by CRM Ask the Expert   250 pts.
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