What is industry standard for AHT when Chat is used?
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What is industry standard for AHT when Chat is used?
Average Handle Time, AHT, Customer support centers, Customer support
What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.
ASKED: Feb 11 2009  4:12 PM GMT
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Last Answered: Feb 11 2009  4:12 PM GMT by CRM Ask the Expert   250 pts.
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