What is a "normalized" Average Handle Time (AHT)?
Average Handle Time, Call Center Metrics, Call Center, CRM
What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out? Question
Average Handle Time, Call Center Metrics, Call Center, CRM
What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out? 
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