what if a user can make calls but can not receive?

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Cisco CallManager 6.1
Cisco Voice
what could be the reason that a user is receving calls successfully but can not receive calls? I think it could be releated to Calling search space;but don't know the exact answer. if any body can please explain

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Try configure the calling search space to non-manager ! and employee-CSS if any

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  • James Murray
    In your post you are asking. "what could be the reason that a user is receving calls successfully but can not receive calls?" Not sure how someone could be receiving calls successfully but can't recieve calls? Do you mean they recieve calls but can't make calls? If you are not recieving calls this could be... A VoIP Addpter that's not connected or a firewall issue If you are recieving , but can't make calls it could be a proxy issue Without more details about hardware, software or network topology it's difficult to say.
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  • Sirong19
    Try configure the calling search space to non-manager ! and employee-CSS for incoming outgoing calls if any
    145 pointsBadges:
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  • robertsmith1516
    The call plan must be of one way.
    VoIP phone service
    10 pointsBadges:
    report

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