What are your biggest iPhone-in-the-enterprise problems?

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Apple
iPhone
Mobile Computing
Mobile device security
Mobile email
Mobile enterprise applications
Mobile synchronization
I'm curious as to how many ITKE'rs are actually seeing execs bring their iPhone into the enterprise for support, and what are some of your biggest concerns/problems troubleshooting these devices. Are you worried about security, contact syncing, or e-mail? Any thoughts or troubleshooting tips you've come across are appreciated!

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My concerns are many… The biggest is that the iPhone, as cool as it is, is not on the list of approved devices. Technically it’s not supported, but when the CFO brings his in, guess what…. I get to waste… er, I have the pleasure of spending half of my day supporting a device for someone who’s attitude is: “Just fix it”. Any one have a cluestick I can borrow?

The second concern is Apple’s (apparent) laxity in developing or at lease releasing patches for <b>published</b> vulnerabilities. If there’s an exploit out there, why wait 2 – 3 weeks to patch it, especially since given the current state of the iPhone OS, every process runs as root…

The third is that I can’t afford one, and I feel neglected… boo hoo, and wah wah wah.

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  • Kevin Beaver
    This is an oldie but still relevant as ever. Execs with their toys are indeed the root of many mobile/BYOD/MDM problems. In fact, many corporate bigwigs still don't believe security applies to them. More often than not, I see IT departments and information security admins that are having to exempt executive management from their mobile security policies. It's backwards, it's risky, and it puts a spotlight on the very organizations who don't take security seriously.Be careful going down this path as you can end up getting pigeon-holed into a situation that can set you and your business up for failure in the event of a security incident. Here are a few tips for getting management (and others) on your side with security that may be helpful.
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