We need help desk ticket support system

10 pts.
Tags:
help desk software
support ticket system
An easy to use and use-friendly help desk ticket support system at your business website can ultimately increase your customer satisfaction and employee efficiency while saving you time and money.Categorize received requests according to priority levels and assign due dates accordingly. Help desk software will improve customer service by helping you respond more quickly to helpdesk requests;by ensuring high visibility of helpdesk requests, updates and resolutions via email and/or web integration. Now,our small business wanna a free helpdesk ticket support system,any suggestions´╝č iKode Helpdesk or NetHelpdesk?
ASKED: October 11, 2012  3:23 AM

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  • TomLiotta
    That feels more like a sales/marketing presentation.   Now,our small business wanna a free helpdesk ticket support system,any suggestions   "Free" tends to minimize the benefits in the opening statements. Now, for a small office, that's not usually a problem; but it makes the opening points less meaningful.   Now, for the two helpdesk products... neither is free.   There is a 'free' version of iKode Helpdesk, but I would consider it more of an 'evaluation' version unless your office is very small and you have limited need for the software. Other versions for more cost can be bought, each giving more extensive function for larger staff.   NetHelpDesk is significantly more expensive and significantly more capable. You get what you pay for (in general). It's probably not appropriate for a 'small' office looking for 'free' helpdesk software. Cost is monthly per license.   There are a couple dozen 'free' helpdesk open source projects that might qualify for your situation. The closest match for you of the two products you asked about would be iKode Helpdesk, but there's no way for us to know if their 'free' version would be enough. You could probably step up a level or two inexpensively and hit the level that would work.   NetHelpDesk is more sophisticated. You probably don't have need for features that create the sophistication. It fits better with larger complex situations.   What exactly are you asking? Neither product really fits your 'free' description.   Tom
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