VPN LOG-IN PROBLEMS

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Microsoft Exchange
Networking
After installing all the MICROSOFT security patches according to the auto-update feature in WIN XP, I cannot log in to my company VPN anymore. I use a DSL connection. It was working fine before installing all the patches. I login to the VPN and then use Remote Desktop Connection to get to the clients desktop to provide support. This is my job so I have to figure out a way to fix this problem. Any help is greatly appreciated.
ASKED: October 25, 2005  12:49 PM
UPDATED: January 15, 2006  9:46 PM

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Thanks. We'll let you know when a new response is added.

A couple things in no particular order:
1. What is your operating system? Did you just apply SP2 for Windows XP?
2. Have you verified that the VPN works for others connecting from outside?
3. Have you made any changes to your VPN configuration before or after the patch application (you don’t indicate so, but just checking)?
4. Can you verify that you have internet access?
5. Can you ping the VPN server?
6. Have you tried to recreate the VPN connection and see if that works for you?
Hope this may help a bit.
TG

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  • Altaanc
    It is WIN XP SP2 with all the latest Security Patch. No changes to the VPN have been made. I can ping the servers which are located behind the VPN. But when I click Remote Desktop Connection the system just waits and waits and then times out.
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  • PhilReed
    If you have just applied SP2 check that the Microsoft Firewall on your XP client is not blocking the inbound/outbound traffic.
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  • Nileshroy
    Hi !! Windows XP SP2 security updates turns ON Windows Firewall by default to start with your system boot. Turn off Windows Firewall and set Security Center's "Firewall" setting to "Unknown," which tells the system you'll manually monitor your own firewall settings. You can also use its Alert Settings to turn off firewall (and Automatic Updates and virus protection) alerts if you don't want to be nagged. Let me know if this helps. Regards, Nilesh Roy.
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  • Altaanc
    WINXP Firewall is turned off. Still does not work.
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  • TylerG
    So, as it stands, it sounds like the VPN works fine, it's remote desktop that doesn't work. More points to consider: 1. Can you ping the remote servers by name, by IP, or both? 2. Have you tried to connect using IP with RDP? 3. Uninst/Reinst applicable version of RDP, then try again?
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  • Altaanc
    I can ping by IP and Name. That is working. Only thing that does not work is Remote Desktop Connection.
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  • Nileshroy
    something is blocking your outbound connections on port 3389. if u havent changed anything, then check with your ISP. also 1 thing to consider is, whetehr you have any antivirus software installed like mcafee. they might have port blocking enabled. check that out too. hope u find a solution soon. - nilesh.
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  • Msaleem5
    make sure that you have admin rights to both computer. On the computer you are trying to connect to do this: 1) Right click on My Computer. 2) Click on Properties 3) Click on Remote Tab. 4) Make sure Remote Desktop is checked. 5) Click on Select Remote User and add the user you have created to allow acces through Remote Desktop. 6) OK out of it. Retry Remote Desktop from Client computer. if you need more help check out this link http://www.wown.com/j_helmig/wxprmdtp.htm Saleem
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  • Stevesz
    This does not seem to be your problem, but may be worthwhile taking a quick look. If you installed teh patch for MS05-051, your machine may have problems. Read the article at http://support.microsoft.com/kb/909444/en-us for the symptoms and the solution. Again, this probably will not resolve your problem, but it will only take a moment to check and reset permissions, if needed, as shown in the above article. Steve//
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  • Altaanc
    Thank You all. The problem was with the NETSCREEN REMOTE CLIENT. I got the latest version of the software from Juniper Networks. That seems to have fixed the problem as far as I can tell. Thanks Again.
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  • Brontvain
    tried the portqry tool from microsoft? try TCP 1723 if using PPTP ? enable logging in the RRAS mmc - save everything, sit with a cup of cofee, and ANALYZE !
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