Voice Reognition help

Tags:
Call Centers
Customer relationship management applications
Data analysis
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards, Naveed Back Office Consulting Inc. naveed@backoffice-solutions.com

Answer Wiki

Thanks. We'll let you know when a new response is added.

Not sure how in depth you need, but these terms basically mean as follows:

GSL (Grammar Specification Language)

SLM (Spatial Light Modulator)- Device that modulates light intensity according to the prescribed spatial pattern on the device.

Disambiguation – The ability to track two people as they move.

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • SAPling
    Laymen's definitions: Persona - The voice/personality that you present to your customers. GSL - Grammer Specification Language SLM - Statistical Language Model - Assists in higly optimizing the ability to recognize speech utterances. Disambiguation - To analyze a captured utterance and/or ask the caller another question to further define what the caller wants.
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following