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Convermation
0 pts.
 Voice Reognition help
Data analysis, Customer relationship management applications, Call Centers
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know.

Regards,

Naveed
Back Office Consulting Inc.
naveed@backoffice-solutions.com
ASKED: Nov 15, 2004  11:39 AM GMT
UPDATED: December 23, 2004  12:10:41 PM GMT
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Westfalle
0 pts.
Answer Wiki:
Not sure how in depth you need, but these terms basically mean as follows:

GSL (Grammar Specification Language)

SLM (Spatial Light Modulator)- Device that modulates light intensity according to the prescribed spatial pattern on the device.

Disambiguation - The ability to track two people as they move.
Last Wiki Answer Submitted:  Nov 15, 2004  4:34 PM (GMT)  by  Westfalle   0 pts.
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Laymen’s definitions:
Persona - The voice/personality that you present to your customers.
GSL - Grammer Specification Language
SLM - Statistical Language Model - Assists in higly optimizing the ability to recognize speech utterances.
Disambiguation - To analyze a captured utterance and/or ask the caller another question to further define what the caller wants.

SAPling
 0 pts.