Vista Laptop Will Not Start

11,330 pts.
Tags:
Analog VGA
Graphics cards
Laptop screens
Microsoft
Vista
Vista Laptop
A friend has a Gateway Laptop with Vista. She hooked up the laptop to her TV using a standard analog VGA cable to watch some netflix movies. Next time she restarted the computer, she got a black screen, with the "Start Windows Normally" option, and a few others like "Recover". Either option takes her to the screen where the green bar just keeps going and going and going, never loading anything. It sounds to me like there might be a problem with her graphics card driver, or possibly she has a corrupted hardware profile, but I am not sure. I have not really tried much. Any ideas? -Schmidtw
ASKED: March 17, 2009  3:37 PM
UPDATED: March 20, 2009  1:01 PM

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Start off first by starting the laptop in “Safe Mode” so all of the basic drivers can load without any other devices loading. Since she viewed NetFlix with a different screen, she may have saved her settings to that screen, so when Windows boots up, it’s looking for that connection again. See if that brings the OS online. If it does, ensure the settings are set back to the laptop screen with a proper resolution. See what happens from there.

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