videos on the blackberry pearl

5 pts.
Tags:
when i am sent videos from my sons iphone i can either just hear it but not see it or it says the media is an unsupported format. my daughter sent me a video too ,not from an iphone and i could only hear it ,no picture

Software/Hardware used:
blackberry pearl

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If you have not gotten a solution for this yet I would suggest you call RIM tech support for assistance.

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