Comments on: Veritas Backup Exec 9.1 errors – not backing up http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/ Fri, 24 May 2013 19:50:07 +0000 hourly 1 By: kyleblun http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-69031 kyleblun Wed, 14 Oct 2009 13:15:37 +0000 #comment-69031 Hi.

I have symantec backup exec 12 installed on a server running windows server 2003. I only do backups on the local server to a Certance Ultrium tape drive. Backups were running fine until last week. I keep getting the following error :
Check status : Error: e000846b, The job failed with the following error: The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer.

I have tried everything. I have installed all updates and patches. I even uninstalled and reinstalled the application and reinstalled the updates and patches. Still getting the error. Im gonna give up soon and try some other software to do the job.

Please help!!!!!

Kyle

]]> By: buzzcox http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39502 buzzcox Tue, 30 Aug 2005 05:29:22 +0000 #comment-39502 If you copy the data and catalog directories to another directory on the server, uninstall and reinstall then copy the data and catalog directories back to the new install directory this should keep the job information and the previous job history and catalog’s for recoveries.

]]> By: cptrelentless http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39503 cptrelentless Tue, 30 Aug 2005 04:38:42 +0000 #comment-39503 Have you tried installing the media server bit on another machine and then remotely connecting to the original server? Does that come up with the same errors? As far as I can tell you can then store job templates on the media server and save yourself some configuration.

]]> By: eucarya http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39504 eucarya Mon, 29 Aug 2005 11:46:40 +0000 #comment-39504 anyone have any answers to the export the info so i can uninstall/reinstall? or have any suggestions on how to resolve the “access is denied to Remote Agent. Check the login account for the specified device” error?

]]> By: eucarya http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39505 eucarya Thu, 25 Aug 2005 11:51:44 +0000 #comment-39505 I have the login account set to my domain administrator account. It has never been a problem as I have stated previously until I upgraded to SP4.
Does anyone think doing a complete and total unininstall and then reinstalling will help?
If so is there a way to export my backups so I can reimport them once I reinstall?

]]> By: plewisssww http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39506 plewisssww Thu, 25 Aug 2005 11:22:45 +0000 #comment-39506 Not to confuse the issue, but I’ve seen similar issues running Veritas NetBackup- it turned out to be a problem with the service- I had to set the service to run under a user account that had administrative priveledges, and allow that user account the right to logon as a service. Might be worth taking a look at.

]]> By: cptrelentless http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39507 cptrelentless Thu, 25 Aug 2005 10:32:34 +0000 #comment-39507 This happened to me without having changed the APC software (still running on v7.1) so I think it’s a red herring.

]]> By: eucarya http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39508 eucarya Thu, 25 Aug 2005 10:18:48 +0000 #comment-39508 I have ran all the upgrades.
I have installed the latest Remote agent on both the local and remote server.
I get that error above when I try to do a test run.
I ran the actual job and I got this error:
========
Job ended: Wednesday, August 24, 2005 at 1:30:18 PM
Completed status: Failed
Final error: 0xa000fe29 – Authentication failed on connection to the server.
Final error category: Security Errors

Errors
Click an error below to locate it in the job log
Backup – XXXXXX
Access is denied to Remote Agent. Check the login account for the specified device.
===========

Now I am 100% positive that the login account is correct. As I have reentered the info 3 times and still get the error.

And no, I am not running the APC manager.

Any other ideas?
You help is greatly appreciated!

]]> By: cptrelentless http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39509 cptrelentless Thu, 25 Aug 2005 10:00:57 +0000 #comment-39509 Hmm, are you sure that link’s right?

]]> By: wmorrison http://itknowledgeexchange.techtarget.com/itanswers/veritas-backup-exec-91-errors-not-backing-up/#comment-39510 wmorrison Thu, 25 Aug 2005 09:40:04 +0000 #comment-39510 This is why I asked about APC:
copy and paste the following url.

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_sid=CcoEjGLh&p_lva=2929&p_faqid=7202&p_created=1119891241&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTEmcF9zZWFyY2hfdGV4dD03LjAuNCZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9NDQwJnBfcHJvZF9sdmwyPX5hbnl_JnBfcGFnZT0x&p_li

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