Veritas and Exchange backup

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Tags:
Backup Exec
Microsoft Exchange 2003
Microsoft Windows Server 2003
Veritas Backup Exec 9.1
Hi all - I'm new to being a sys admin and we are having a problem that I can't seem to fix. Server 2003 Exchange 2003 Veritas BackupExec v9.1 The backup receives an error of 0x000fe09 the directory is invalid. The directories not found are 2 mailbox directories for people that are no longer employed here. I have looked and can not locate the directories in Exchange - they appear to have been removed at the 30 day purge, these people no longer have AD accounts either. I have checked the backup software and can not find the mailboxes listed, they are not on the server (that I can find) and it's starting to drive me a little nuts. Any assistance would be greatly appreciated. thanks! Lirria

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Have you tried to create a new backup job instead of using the one already created and in use?

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  • Lirria
    No - I haven't tried that yet - been a little hesitant to try that (like I said I'm new) We have talked about recreating the job and we most likely will - We use Veritas to remotely backup the Exchange server so there are other issues that I worry about. Things here are set up in kinda of an usual fashion and the expert quit on short notice some 8 months ago - I was brought in 2 months ago so there's a lot for me to fix and catch up on. I'll try and recreate the job and see if the problem goes away (providing I can get the tape drive working today) thanks! Lirria
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  • Computerboy
    Information below may give you some other things to try. The more things you try, the more you will learn. I try to check all things that are not related to the problem and eventually through the process of elimination, the last thing left is usually the answer. When deleting users inside Active Directory, the associated mailboxes in Exchange are kept for a period of time. This time is called a "retention period." By default, the retention period is 30 days. This is so that in the case that this user's mail has to be retrieved, it will be available for a period of time. Backup Exec (tm) will see the mailboxes that have had the associated user accounts deleted from Active Directory, but will be unable to access them. There are four possible options to resolve this error: 1. The first option is to change the retention period as follows: a. Open Exchange System Manager via Start | Programs | Microsoft Exchange | System Manager b. Browse to the Mailbox Store of which the retention period is required to be changed. c. Right-click on the Mailbox Store, and select Properties. d. Go to the Limits tab, and change the option Keep Deleted Mailboxes for (Days) to the appropriate amount of days that the mailbox should stay on the server, before it is deleted (changing this to 0 will not allow you to recover any mailboxes within Exchange) 2. The second option is to remove the mailbox from Exchange altogether. (NOTE: This will remove any associated mail inside this mailbox. Only do this if it is certain that none of this person's mail will need to be recovered.) a. Open Exchange System Manager via Start | Programs | Microsoft Exchange | System Manager b. Browse to the mailbox store, where the user's mailbox is located c. Expand the mailbox store, and select Mailboxes. All the mailboxes for this mailbox store will be displayed. d. Right-click on Mailboxes, and select Run Cleanup Agent. e. Right-click on the mailbox that is marked for deletion (indicated by a red "X" on the mailbox), and select Purge. f. Respond Yes to the message about removing the mailbox. g. Open Backup Exec, and verify that the mailbox does not show up 3. The third option is to associate the mailbox with another user inside Active Directory. This option is only available if the new user does not have an associated mailbox inside Exchange. a. Open Exchange System Manager via Start | Programs | Microsoft Exchange | System Manager b. Browse to the Mailbox Store, where the user's mailbox is located c. Expand the Mailbox Store, and select Mailboxes. A list of all of the mailboxes on the Exchange server will be displayed. d. Right-click on Mailboxes, and select Run Cleanup Agent e. Right-click on the mailbox that is marked for deletion, and select Reconnect. f. Select the new user to be associated with the mailbox. g. Click OK, and the mailbox name will change to the new user. 4. The fourth option is to deselect the mailbox for backup inside the Backup Exec backup job operation Selection List. a. Log on as the Backup Exec Service Account b. Open Backup Exec c. Navigate to the Job Definitions tab d. Right-click on the job that needs to be modified and select Properties e. Click the Selections tab f. Expand Microsoft Exchange Mailboxes, and clear the selection of the appropriate mailbox.
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  • Lirria
    wow - thanks for the extensive reply! I checked everything - and the mail boxes just don't exsist anywhere out there - it's really odd. They have no user accounts (and havent for 6 months) they have not mailboxes for just about as long - the purge is set for 30days and Veritas does not show them as even wanting to be backed up - I'm thinking more and more it's time to just redo the job and see if the error goes away. any other thoughts are appreciated! Thanks again for all the help! Lirria
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