Utilization

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Utilization
What's the definition of utilization in a call center?

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  • TomLiotta
    "Utilization" of what? The word means "the usage of"; but it's fairly meaningless without some object or feature that it refers to. -- Tom
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  • Subhendu Sen
    If u go for a call center training, u may know all sorts of things/ words which can use in BPO sector. There r different areas, that has various meanings of word "Utilization". Or gather some good books/ read magazines which topic is call center related.
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