utilising Voice Over IP (VoIP) as a mechanism for keeping employees accessible

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VoIP
After an internal examination of business practices and mechanisms used to retrieve, store and manipulate the data the organisation was quite astonished to discover the cost of keeping employees connected trough the general POTS services. As for most sizable organisation keeping the employees connected is a complicated and expensive exercise. The organisation structure requires that employees shift offices when allocated to a new project to ease communications amongst project members. Due to the fact that employees need to be contacted by members not only from the current project but previous projects as well, telephone numbers are transferred with the employees to the new offices. This usually leads to time delay between employees moving office and being contactable by the telephone system. The organisation is also looking at expanding offices by renting and purchasing new buildings with distances of about 500 kilometres form each other. The result being that a number of employees will be travelling from time to time. This will have the net affect of extending the time between different employees being contactable. One of the solutions that the management is looking at is utilising Voice Over IP as a mechanism for keeping employees accessible and also in reducing the time between people moving in the office and having the phone transferred. - What are the limitations of replacing existing communications with VoIP - Any extra benefits that the organisation might benefit from by using VoIP - Other technical, organisational or competitive advantage in utilising of VoIP. Thanks

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The short answer to your question would still be a whitepaper in itself. Perhaps you could (at the risk of calling the saleshounds of heck down upon yourself) contact some of the reputable dealers of VOIP systems to coordinate vendor presentations to begin the education process, for yourself and management. Having a vendor rep/SE come along with the reseller to present solutions would balance the sales pitch with real info, and they could answer questions specific to your situation. The sales critters will have all the latest Feature/Advantage/Benefit over POTS speak to wow management. You would have to temper that with reality as it pertains to your business. Our management actually began to outrun us and pulled us along as they caught the fever.

Three years now and we still have the equipment vendor do the dog and pony show when new enhancements or upgrades become available. We have changed resellers a couple of times BTW, but maintained a great relationship with the vendor’s local staff.

Limitations? For us, nothing we could not overcome, mainly we had to ramp up quickly on the system itself.
Benefits? We are a smaller company but spread out internationally – mobile and agile and the system supports us very well.
Advantages? Toll saver for international calls, our mobile staff loves the system, technically more challenging (esp. for our very small staff) but we all love to learn new things.

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