Users unable to delete files Windows XP on Windows Server 2003

425 pts.
Tags:
Roaming Profiles
Windows Server 2003
Windows XP
We are a small high school with a Win 2003 server and Win XP Pro desktops. We use roaming profiles. Some - but not all - users find that when they delete files (stored in their network folder), the files are restored the next time they log in. What should I be looking for to troubleshoot this?
ASKED: March 24, 2008  3:47 PM
UPDATED: November 4, 2008  3:48 PM

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First thing I thought of when reading this was that some users may have mandatory profiles (ie in their roaming profile folder the ntuser.dat has been renamed ntuser.man). This has the effect of making the profile read only so no matter what desktop icons are deleted they are restored next time they logon.

However can you clarify what you mean by network files is this a home directory or mapped network drives, not just desktop shortcuts linked to the files (which would be affected by the above).

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  • Britinga
    I checked the server and no, they do not have mandatory profiles. Their network files are in a home directory - in other words, their "My Documents" folder points to a folder on the server under their name, and to which only they (plus administrator) have rights.
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  • Dpdhunt
    are these students logging into to many computers at 1 time ? If so I have found roaming profiles will get confused as to the most current copy Cheers Daryl IT Support ,
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  • El-bone
    This is an odd one! It's not an issue with offline files is it? I'm clutching, because files stored on the network should have no influence on a roaming profile.
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  • Britinga
    Sorry to be the difficult one. The users tend to be teachers - and no, they log into their classroom computers only. Offline files aren't the issue - they're not enabled in "Folder Options". I've found that the only way to permanently delete files on these occasions is to tell the users to log off their computers and then delete directly from the server.
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  • El-bone
    Can you give any more info on the configuration: What is the path to the home folder? Is the home folder specified in their AD acc as a mapped drive or just a UNC path? Is the My Docs redirected to the home folder? Is that redirection done with GP or locally? Have you watched the share from the server as the users have logged on and off to see the files disappear and reappear? Have you tried creating a second mapped drive to the same location, then deleting the file from there and seeing if it comes back when the user logs back on? Have you tried adding a file to the users location from the server and seeing if it appears from the users PC? Sorry for the 20 questions, but I'm trying to get a clearer view on your configuration. Cheers.
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  • Britinga
    I just use a UNC path - as we have just a few users I create the account in AD, log on as that user, and point the My Documents to \\server\department folder\user folder\user documents. I usually don't map a drive. I will try your suggestions - map a drive to see whether the problem persists and add a doc through the server. I'll keep you updated. Thanks for the suggestions.
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  • Digisylk
    I am having the same issue running wndows 2003 server and win XP for end users any more ideas how to take on this thing
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  • Dwiebesick
    Some other information that would help is to know what your share permission and the NTFS permissions are for the folders. Let us know that so I can look to see if there is a problem on that setup. dmw
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