User reports that he cant login to Outlook Web Access; error message is User ID and password error.

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Outlook
Outlook error messages
Outlook Web Access
OWA
User reports that he cant login to Outlook Web Access; error message is User ID and password error. He reports that he has been using the same user ID and password all along and didnt change it. I am the only one with permission to change user password and I did not change the password. What could be wrong?
ASKED: August 11, 2008  3:46 PM
UPDATED: August 21, 2008  3:27 PM

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If you recently upgraded from 2003 or earlier to exchange2007, your user needs to include the domain name in his log in.

i.e. before <b>username:</b>username
after <b>username:</b><i>domain</i>\username

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  • Obrke05
    Hi, You probably have this resolved already. If not it could be that the exchange alias does not match the user login id. i have seen this cause this problem. Kevin
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