Home > IT Answers > Exchange > User reports that he cant login to Outlook Web Access; error message is User ID and password error.
ITKE
16,755 pts.
 User reports that he cant login to Outlook Web Access; error message is User ID and password error.
Outlook, Outlook error messages, Outlook Web Access, OWA
User reports that he cant login to Outlook Web Access; error message is User ID and password error. He reports that he has been using the same user ID and password all along and didnt change it. I am the only one with permission to change user password and I did not change the password. What could be wrong?

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ASKED: August 11, 2008  3:46 PM
UPDATED: August 21, 2008  3:27 PM
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Answer Wiki:
If you recently upgraded from 2003 or earlier to exchange2007, your user needs to include the domain name in his log in. i.e. before <b>username:</b>username after <b>username:</b><i>domain</i>username
Last Wiki Answer Submitted:  August 11, 2008  6:54 pm  by  Flame   14,895 pts.
All Answer Wiki Contributors:  Flame   14,895 pts.
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Hi,

You probably have this resolved already. If not it could be that the exchange alias does not match the user login id. i have seen this cause this problem.

Kevin

Obrke05
 10 pts.