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  Asked: Dec 26 2006   2:21 PM GMT
  Asked by: jmello

User Name and Password Prompt when opening Outlook 2000


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A user needed to work on another computer on the network.
She logged on to the machine with no problems. When she tried to open outlook it prompted her for a user name domain and password. Why? That was the first time the prompt has ever showed up. Normally when a user logs on to a different machine for the first time they have to setup there exchange server account on that machine and type in the exchange server name etc, but not a password. She had used the computer in question before so outlook was already setup with her profile. She normally opens outlook and it comes right up.

Platform: Outlook 2000 - Exchange Server 2003

Thank you.

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Last Answered: Dec 26 2006  3:28 PM GMT  by adifferentkindofkris




I have this problem show up quite often. Usually around the time a user is required to change their password for domain access, and if they are in the habit of just letting the computer go into standby instead of shutting down at night. 99% of the time all that is required is a restart of the computer so that it trashes the old cached password. If that doesn't work, try doing a "repair" of the connection to flush dns entries among others.

Let me know if this helps,
- Kris
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obedia  |   Dec 27 2006  4:23AM GMT

Check to see if the domain password for the user had not expired just before she tried to login to outlook. She should just restart the workstation and then she will be prompted to change the domain user password. After this outlook should be fine without asking for any login details. Normally, what happens is that users may leave their computers on so when the password has expired, they will not be appropriately prompted and because outlook uses the same login details, it will have problems. Just a restart will suffice as a solution to this problem.

 

petroleumman  |   Dec 27 2006  8:54AM GMT

Hello,

A prompt for a user to enter logon credentials when opening Outlook can occur for a number of reasons. The most common cause has to do with a problem with a users logon credentials such as an expired password or an account lockout. When a user logs on to a network, a copy of their credentials are used by Exchange server to authenticate that user and allow them access to mailbox resources. If a problem exists with a users credentials, Exchange will not be able to authenticate the user thus prompting for the user to re-enter their credentials.

Another common problem that can generate a prompt for logon credentials is a faulty network connection. A failed or slow connection to the server or the server not being available will also result in your problem.

I would start with these things first, then if the problem persists, begin to dig deeper.

Good luck!

 

Lirria  |   Dec 27 2006  10:50AM GMT

I agree that it is usually the password expiring that trips this (Outlook always notices first) but there is a setting in the email profile that you can turn on to always request a password - if you are only having the issue on one system and she’s fine else where, I would check the security settings for the profile and make sure it’s not enabled.

Lirria

 

jmello  |   Dec 27 2006  12:06PM GMT

Thank you all for you input. I believe the problem was that she was locked out because the next monday when she came back to work and tried to log on to her own computer again she was locked out on her first attempt to log on. I just found it wierd that outlook would allow her to log on when it prompted for user name and password, if she was locked out.