user login issue

15 pts.
Tags:
Microsoft Outlook
Microsoft Outlook error messages
Outlook Web Access
OWA
user reports that he can’t login to Outlook Web Access; error message is ‘User ID and password error’. He reports that he has been using the same user ID and password all along and didn’t change it. I am the only one with permission to change user password and I did not change the password. What could be wrong?

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