User keeps losing fonts

6850 pts.
Tags:
Microsoft Word
Terminal Server
Windows Server 2003
Word 2000
I have a user remoting in via thin client to a windows 2003 server terminal server. She called stating that all her fonts in MS Word were gone. I remoted in to find that Word's font drop down listed only 3 "Device Font" fonts. I went to the fonts folder and all fonts were there. I got out of her session and back to the admin session. Went to Word and all fonts were there fine. Corrupt profile? I logged her out, renamed her profile folder, created a new one, had her log back in. All fonts were fine. She calls back 5 minutes later and they were gone again. Any ideas??

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Sorry all, I found the answer on another site. The poster said this:

I’ll wager that the only three fonts that are available named “Device Font”, such as:

* Device Font 10cpi
* Device Font 12cpi
* Device Font 17cpi

The reason you’re seeing these “Device Fonts” is that Microsoft Word 2003 does not like your printer driver. It will only allow you to select fonts printable by your current printer.

* If your currently selected printer is none or “Generic / Text Only”, Microsoft Word 2003 will only show you the three device fonts.

This can be fixed by selecting “File” – “Print” and choosing another printer. If you have to, install a printer via the Windows Printers (or Printers and Faxes) Control Panel option.

* If you have an installed printer, perhaps the driver has been damaged? Try re-installing it. Then, you may want to check your computer for viruses and spyware – just in case.

I changed the user’s default printer and it is working fine now.

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