User complaining they should not be receving a Workflow Task

5 pts.
Tags:
SAP errors
SAP Workflow
We have a specific task thatcertain users perform in the worklfow. However, for one of the instances a user is complaning that she should not be receving the task for approval. Dont know where to look on who should be getting the task in their inbox for approval.

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How are the agents determined in your work flow? The work flow could be defined to use your company’s HR structure, a defined organizational structure, a job, a position or a defined work center as the agent. Based on the limited description of your problem, I would guess that you are using a work center that includes the users that perform a specific task. If this is the case make sure the employee number, position number or job title of the user who is complaining is not included in the work center.

Tools -> Business Workflow -> Expert Mode
PO10 – Organizational Unit
PO03 – Job
PO13 – Position
PO01 – Work center

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