User changed password, cannot log in to OWA

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Exchange security
Microsoft Exchange
We are in native mode 2003 for Exchange servers. This week I had two users that had changed their passwords from their workstation, could log into the network after this, but could not log in to OWA from home. The connection attempt times out with a 500 error, local page not available. All other users can log in to OWA. Login uses forms-based authentication. Administrators could not log on to OWA with users ID/Password from various workstations. Is there cached user data somewhere on OWA that I'm not seeing? OWA server is the front-end server. OWA is running on Win2003 Server, upgraded from Win2000. We did an inplace upgrade of Exchange/OWA also. Thanks in advance
ASKED: August 16, 2005  9:02 AM
UPDATED: August 16, 2005  11:03 AM

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Not sure if you looked at this or not. It may be an IIS issue on the frontend.

http://support.microsoft.com/default.aspx?scid=kb;en-us;301428#XSLTH3120121123120121120120

This also may be an issue with Exchange 2003 SP1. I believe there is a hotfix out for access issues related to password changes. If I see it I will post it.

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  • Sidzilla
    A couple of simple things. I noticed on my Exchange server that sometimes Active Directory doesn't quite replicate correctly. Try resetting their passwords from the Exchange server. Also, make sure they haven't stored their passwords with the caps lock on at their workstation. if they habitually leave it on, when they change their password they may not have realized it. I have found it is the simple things that bite you most often.
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