use of social media as customer service channel

5 pts.
Tags:
CRM
social media
Do you know any utility company using social media as customer service channel?

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Yep. A couple of quick searches on Twitter:

So Cal Edison – http://twitter.com/socaledison
Pacific NW Electric – http://twitter.com/PacNWelectric
The Gas Company – http://twitter.com/TheGasCompany
Maples Gas Company – http://twitter.com/MaplesGas
PCS DWP – http://twitter.com/PCSDWP_NandS

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