USB pen and Windows XP

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I have 2 laptops both running XP SP2 - one laptop recognises USB pen connection, the other laptop gives me a blue screen with windows protection error. What would cause this?
ASKED: May 18, 2005  4:05 PM
UPDATED: May 22, 2005  4:38 AM

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OK … I/We need morre information … what are the laptops? Please spec them out as much as possible (brand and Model Number)

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  • Tawestcott
    You probably need a USB patch. I recently installed a patch on my laptop to keep my mouse from freezing up occasionally. Here's a link to start from: http://www.usbman.com/winxpusbguide.htm
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  • Timbol
    Do the laptops use the same GP settings?
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  • GreenMilo
    May (or may not help) but I had the same problem which was caused by the security application that came with the USB Pen. The secured partition is not the problem but the TSR from the USB manufacturer that controlled the log-in to the secure partition of the pen. "Controlled" because my "solution" was to stop using it for the XP SP2 config, the manufacturer had no update BUT your questions provokes me to go and look again. The "key" issue should be what is different between the two USB pen devices.
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  • Tomazin
    They are DELL Latitude D600's-both identical in spec and its not just one type of usb pen. Have tried 3 or 4 types & each time the one laptop gives bluescreen the other is fine. Will try looking for the patch in the meantime. Thanks for your help.
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  • Macgvr
    Another poosibility is the bios. Either that laptop has an older bios version or a corrupted bios. I would flash the bios up to the current version if it isn't already. I have even flashed the bios with the same version to correct a problem. This has fixed some strange problems.
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  • Dwiebesick
    Check to ensure that someone had not disabled USB http://support.microsoft.com/default.aspx?scid=kb;en-us;823732 Do you have any network shares? Drives that are assigned to one notebook and not the other? Usually when shared drives are in the next available drive letter the XP wants to use, the device just does not show up, but might cause this problem. darrell
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  • Techtone
    Re-Apply SP2 for XP and remember to back up the existing state when prompt. I would definately do this before doing anything. As for Flashing the bios... Wouldnt advise this at this stage. Maybee just compare the bios setting against the Laptop that is working. These issues are normally something simple. Always check the basics first, Dont Dive in the deep end. Good Luck TT
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