I'm in an interesting situation where I have a customer whose end users are connected to legacy PBX and have Unity Connection 7 for their voicemail. I have no visibility into the UCM6 to see how it is configured but the end users are interested in being able to forward voicemails to their emails. I have a test number set up that I tried to modify the message actions to "relay the message" to my email address. I called the test number and left a message. I did not receive any message in my email ( I use Lotus notes). My email address is not on the customer's network, but that shouldn't make a difference, I reasoned. I then added my email address to the SMTP Proxy Address; called the test number, left a message and again did not receive any email.
In my readings of Connection 7, it seems to indicate that I can forward voicemails to email. Does this not work because I am not on the customer's network?
Thanks for any assistance anyone can provide!!!
Software/Hardware used: Unity Connection 7, nortel digital phones