Unhandled win32 exception occurred in crw32.exe

35 pts.
Tags:
Crystal Reports
DEP
Win32
Windows XP
Windows XP Error Messages
When running the Standard Report Wizard, I get "An unhandled win32 exception occurred in crw32.exe[1904]". The bracketed number may change, but the error continues and terminates the program. I do not have DEP turned on. I do have third party software (Echo Database) that uses Crystal Reports. Once I got the report open and the error did not occur until I tried to add a new field to the report. Please help! vgoldrick

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  • carlosdl
    Stating that you don't have DEP enabled denotes that you already googled for a solution and found the most common one that is related to the data execution prevention feature of Windows, which doesn't help. Some additional details could help: What service pack level does your XP box have ? What version of CR are you using ? Was this working before ? If so, did you change or install something new recently ? Depending on the answer to the third question, a possible solution would be reinstalling CR, as some component or library could have been overwritten with an incompatible version when some other software was installed. Also, it could be a good idea to make sure the machine is clean from viruses and any kind of malware, as those programs can alter/corrupt files and make some programs fail.
    68,585 pointsBadges:
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  • Vgoldrick
    I have Windows XP with SP 3, I am using Crystal Reports XI. I have run some updates on Crystal, but when I tried to download the Crystal Release 2 SP 2, it bombed out on me. I do have other software on my machine that uses Crystal report files. I did have to reinstall Crystal after doing an upgrade on this other software. I performed a very clean reinstall, using cc cleaner and manually deleting remaining folders. This is my work machine on a network with good anti-virus protection. I will run a manual scan now also to see if I find anything. Also, I will contact the other software company to see if they have any ideas. Thanks for the input. Please let me know if you think of something else I could try. I wondered if the crpe32.dll file might be a problem?
    35 pointsBadges:
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  • carlosdl
    One tool I have used in the past to debug similar problems is Sysinternals' Process Monitor. It can show you what libraries are loaded in real time, and will probably show what operations were being performed when the error appeared. It might be worth giving it a try.
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  • Vgoldrick
    Thank you, I will look into it. I spoke to technical support at the other software company and they found a similar problem that related to Visual Studios debugger. I'm wondering if I unstalled the MS Visual Studios to remove the debugger, which is what keeps popping up with the error message, if it would solve my problem. If it does, I'll let you know!
    35 pointsBadges:
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  • Vgoldrick
    Working with the other software vendor that uses crystal files, I found additional versions of the crpe32.dll on my machine. I renamed each version other than that installed with Crystal Reports and it solved the problem. My other software still works, as well, so I'm happy. Thanks again for the input.
    35 pointsBadges:
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